Privacy policy
Privacy Policy
At Gibgo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.
Information We Collect
We may collect personal information that you provide to us when you make a purchase, create an account, contact customer support, or otherwise interact with our store.
This information may include your name, billing address, shipping address, email address, telephone number, order information, and payment-related information.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.
How We Use Your Information
We use your personal information to process and fulfil orders, arrange delivery, provide customer support, manage returns and refunds, communicate with you about your purchases, maintain and improve our website, prevent fraud and misuse, and comply with applicable legal obligations.
Payment Information
Payments may be processed through third-party payment service providers. Payment information is handled securely by the relevant payment provider in accordance with its own privacy and security practices.
We do not use your payment information for purposes unrelated to processing your transactions.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve our services, and support relevant advertising or analytics where applicable.
Where required by applicable law, we will request your consent before using non-essential cookies.
Sharing Your Information
We may share personal information with trusted service providers when necessary to operate our business, including payment processors, delivery providers, hosting providers, analytics providers, and other companies that help us provide our services.
We do not sell your personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer service, maintaining business records, resolving disputes, and meeting legal, tax, accounting, or regulatory requirements.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable data protection law, you may have rights regarding your personal information, including the right to request access to your personal data, request correction of inaccurate information, request deletion of your information, object to or restrict certain processing, and request a copy of your personal information where applicable.
You may also withdraw consent where our processing is based on your consent.
Third-Party Services
Our website may contain links to or use services provided by third parties. These third parties may process information according to their own privacy policies. We encourage you to review their privacy practices when using their services.
Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable data protection laws.