Refund policy
Return and Refund Policy
At Gibgo, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it in accordance with the policy below.
Return Window
Returns are accepted within 30 days from the date your order is delivered. To be eligible for a return, please contact us within this 30-day period.
Return Eligibility
All products sold by Gibgo are eligible for return. We do not have final sale items, which means every product may be returned within the applicable return period.
Returned products should be in their original condition and include any accessories, packaging, or documentation supplied with the order where applicable.
Free Returns
Return shipping is completely free for customers in Gibraltar. You will not be charged any return shipping costs when following our return instructions.
Restocking Fees
We do not charge any restocking fees for returned products.
How to Request a Return
To request a return, please contact our customer support team at support@gibgo.shop. Please provide your order details and the reason for your return so that we can provide you with the appropriate return instructions.
Please do not send a return without first contacting us.
Refunds
Once your returned product has been received and inspected, we will process your refund. Approved refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at support@gibgo.shop. We will review the issue and provide an appropriate solution at no additional return shipping cost to you.