Shipping policy

Shipping Policy

At Gibgo, we aim to process and deliver your orders quickly and reliably. This Shipping Policy explains our processing times, estimated delivery times, shipping area, and other important delivery information.

Shipping Area

We currently ship orders within Gibraltar.

Please ensure that your delivery address is complete and accurate when placing your order to help prevent delays.

Order Handling Time

Orders are processed within 1–2 business days.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time

After your order has been processed, estimated delivery time within Gibraltar is 3–5 business days.

The total estimated time from placing your order to delivery is therefore approximately 4–7 business days.

Order Processing

Once your order has been placed successfully, we will begin preparing it for shipment.

You are responsible for ensuring that the shipping information provided during checkout is accurate and complete.

Shipping Confirmation

When applicable, you will receive a shipping confirmation once your order has been dispatched. Tracking information may also be provided when available for your shipment.

Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe. However, occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, or other unforeseen events.

If you experience a significant delay with your order, please contact our customer support team for assistance.

Incorrect Shipping Address

Please check your delivery information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at support@gibgo.shop. We will make reasonable efforts to update the address before the order is dispatched, but changes cannot be guaranteed once an order has been shipped.

Damaged or Missing Orders

If your order arrives damaged or you believe your package is missing, please contact us as soon as possible with your order details.

Our customer support team will review the issue and assist you with an appropriate resolution